Unfortunately, we do not offer personalization at this time. However, this service is something that we hope to offer to our customers at a later date.
Unfortunately, we don't ship internationally. However, we will consider that service in the nearest future.
If we receive your order today, it will be dropped off to USPS or UPS facility on the next business day. From their facility, transit time will take approx 2-5 business days (safe estimate) depending your location. However, based on record, most packages arrived within 1-3 business days only.
Keiko and Kritters uses USPS and UPS for all orders via FIRST CLASS MAIL service.
We only charge a minimal fee. Orders from $15 and up are eligible for free shipping. Orders below $15 are charged $2.95.
Items are stocked and packed at our Boston warehouse. So, all orders are shipped from there.
As long as the order has not been shipped yet, you may still cancel your order. Please read our CANCELLATION POLICY first. Then, kindly message us right away at firstname.lastname@example.org and we’ll gladly assist you.
We always aim to have our customers satisfied with their order within 15 days of receiving the item/s. If you wish to make a return, we’re happy to assist you. For some cases, we do accept returns. Please read our RETURN POLICY first. Then, kindly email us at email@example.com and we’ll gladly assist you.
We are deeply sorry if that happens. Rest assured that we check everything before shipping out. However, we have no control over things during transit.
Don't worry, we are happy to resolve this. We will either issue a full refund or send a replacement. Just message us right away at firstname.lastname@example.org with photo attachments as a proof.